SPA & BRIDAL POLICIES

Scheduling

Services are scheduled by appointment only. To accommodate today’s busy lifestyle we do often have same-day appointments available. However, to ensure that we are able to accommodate your preferred appointment times, we ask that you schedule with as much advance notice as possible. All appointments are reserved with a credit card at the time of scheduling.

Please note that our hours listed are office hours. All emails, messages, and voicemails will be responded within 24-72 hours.

Cancellation

 If you need to cancel or reschedule an appointment, we respectfully require that you provide at least 48/24 hours notice from the appointment scheduled.  A cancellation or request to reschedule made less than 48/24 hours in advance will invoke a cancellation fee.

There will be a charge of 50% of the value for the booked service if cancelled or rescheduled in less than 24 hours in advance.  No Shows will be charged 100% of the value of the booked service.

Payment

Full payment is due at the time of service. We accept cash, Venmo, credit cards (Visa, Master Card, Discover, or American Express). Payments for deposits on events or weddings can be accepted in the form of Venmo or CashApp. Cash or Check deposits on weddings must be delivered in hand or by mail to TLC Glam, 9C South Ave, Derry, NH 03038.

Your First Visit

Please arrive 10-15 minutes prior to your first scheduled appointment. This allows you time to fill out our brief health intake form & enjoy our space for the first time without feeling rushed.

Please inform us at the time of scheduling of any health conditions, allergies, special needs, or concerns you have. Your safety is important to us & some services may not be appropriate for certain conditions or allergies.

Arriving Late

If you are late for your session you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule, we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.

Sick Policy

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. This is for your well-being as well as the health of our employees and clients. Receiving a facial when you are sick is not advised. If you get a facial after the infection has peaked, you may experience a relapse of symptoms and feel sick again. Please wait until you have been well for at least a week before getting your facial. If you do need to cancel your appointment, please call us as soon as possible and we will be happy to reschedule your appointment for a time when you are feeling better.

COVID Policy

If you have been traveling, have been in direct contact with someone who has tested positive for COVID 19, have a fever, cough, or feel ill, we ask that you reschedule your service.

There will be an estimated 10-minute period of time between all appointments to allow our employees to properly sanitize, disinfect, and set up for their next appointment. Your patience is greatly appreciated. 

Guests will be expected to wash their hands or use sanitizer upon entering our beauty boutique. Employees will be washing their hands between guests and every 30 minutes.

Refunds

We do not offer refunds on NONREFUNDABLE deposits/booking fees as they are considered fully earned. We begin turning away potential business for your reserved date upon receiving your financial commitment. Cancellation Fees: Applied to events canceled within 60 days or less. Depending on the date you cancel and how far from your chosen service date will determine how much (if any) money is owed. 60 days out or more (there is no cancellation fee), 30-60 days (25% of your balance owed), 14-30 days (50% of your balance owed), 14 days or less (100% of the balance owed).

Holidays / Major Weekends: Weddings Only

An additional fee is added for those reserving a date that falls on major holidays and/or holiday weekends. $150/per artist (New Year’s Eve and Day, Valentine’s Day, Memorial Day Weekend, 4th of July, Labor Day Weekend, Halloween, Thanksgiving Weekend, Christmas Eve & Day)

Off Hours / Early Morning: Weddings Only

An additional fee is added for those needing a start time for prep before 8 am, $50/per artist, per hour.

Bridal Booking

In order to book, you have to pay 50% of your bridal package which will serve as your booking fee/deposit. Please note that we do not hold dates without a deposit. (Please know that we will entertain other potential business until we receive a deposit to hold a date, even if you have completed our contract.) Once we receive your deposit, we begin turning away business for the date you are requesting. This is a non refundable deposit and is considered fully earned.

Once you have reserved your date with us, purchaser agrees that if they are requesting the Artist to come on location on the event date, then the purchaser agrees to notify the Artist, in writing, within 6 months of the wedding date if the number of attendants who will be receiving services decreases (please note there still will be a minimum.) You may increase at any point as long as the appropriate amount of artists are available.

Travel & Lodging

Lodging for long distance travel (100 or more miles, one way, from TLC Glam) or in situations of predicted inclement weather, purchaser would be responsible for providing a hotel room accommodations for the beauty team in order to guarantee the safety of our artists and your wedding preparation is accomplished without delay.

For long distance travel (2 hours one way minimum from TLC Glam) or out of state travel, there will be an 8 person minimum to receive makeup services in order to book us for on location services)